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HANDLING CUSTOMER COMPLAINTS
Learn practical skills for responding to customer complaints, resolving issues and maintaining professional customer service.
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Course Description
What you will learn:
Duration
Handling customer complaints professionally is an important part of providing good customer service.
This short course introduces practical ways to respond to customer complaints, understand the issue and work towards an appropriate solution. It also explains when a complaint needs to be referred to someone else.
What you will learn:
By the end of this course, you will understand:
- How to listen and respond to customer complaints
- How to communicate calmly and professionally
- How to identify the customer's concerns
- How to ask questions and clarify the issue
- How to work towards an appropriate solution
- How to manage difficult customer interactions
- When to refer or escalate a complaint
- The importance of recording and reporting complaints
Duration
Approximately 1-2 Hours
Certificate of Completion
Upon successful completion of all required components of the course, including lessons and quizzes, you’ll receive a Certificate of Completion as recognition of your learning.
Entry and Equipment Requirements
There are no entry or equipment requirements for this course.
If you have any questions before enrolling or at any time throughout your course, visit our FAQs or Contact Us.
Entry and Equipment Requirements
There are no entry or equipment requirements for this course.
If you have any questions before enrolling or at any time throughout your course, visit our FAQs or Contact Us.